Decision-making is the most important “system” in your organization. Design that system carefully. In this multipart series of posts, we’ll cover the key elements of good decision-making, including decision types, roles, and methods. While these guidelines
Use these tips to find openness, objectivity, and greater trust in talent. Anyone who has ever done design work for pay will tell you that there are two universal truths, always in play: 1) Everyone agrees that
The first step in strategic decision-making is to focus on the right task. Early in my career I was lucky to have clients who taught me a lot. Here’s a recollection of one lesson. It was 1998
A Unified Planning Framework for Culture, Strategy, and Brand At many non-profit institutions, particularly educational institutions, strategic plans show a preference for addition over consolidation—for expansion over alignment. This programmatic and operational accretion drives steady increases in
See horizontal connections across operations, and learn how human factors contribute to success or failure. Systems Thinking is critical for effective strategy, communications, and creative planning. But what makes a good systems thinker? Most talented systems thinkers
Purpose-built document formats in office communication can aid organizational alignment. In olden times, the Memorandum was the mainstay of organizational communication. It was a way to document something that needed to be shared and remembered; its
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