Mission and Vision: What’s the Difference?

Both are critical, each is different. There is a lot of misinformation out there about these two key components of strategic planning. A quick search on the web reveals countless articles, blogs, and even YouTubes and TikToks that discuss the topic. The problem is that most of these articles are written to generate advertising traffic […]

Decisions: Four Key Roles Make for Quality Decision-Making

Various organizational maladies can be traced to a lack of clarity around decision roles. After-the-fact objections, confusion in implementation, micromanagement, scapegoating, and whipsawing all imply a need to define roles with greater clarity.

Decisions: A Bi-Modal Spectrum of Decision Types

Decision-making is the most important “system” in your organization. Design that system carefully. In this multipart series of posts, we’ll cover the key elements of good decision-making, including decision types, roles, and methods. While these guidelines might be easy to interpret as “tips,” I’d suggest that these are critical patterns that should be ironed into […]

Three Design Rules (and One Paradox)

Laziness, Novelty, and Fear of Loss are Powerful Motivators for Humans. As a designer, I can rely on a single assumption to guide most of my work: humans are lazy. (This is ‘trumpian shorthand’ for “people tend to maximize benefit and minimize effort around self-interest.) Whether I am enticing them with advertising, seeking to change their […]